Blog

Parachutes and positivity

The power of positivity!

Customer Service

Cultivating positivity has been a key focus for people from all walks of life, with the impact of the Covid-19 pandemic – and the many restrictions and lockdowns that came with it – inspiring more and more individuals to adopt mindful habits, and gain a firmer grasp on positive thinking and self-talk. […]

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Sales Training Testimonial

Customer Service | Sales and Management

Great feedback from this week’s training and happy to help anyone looking for sales training – get in touch:

Hi Laurence, Many thanks for the time you invested with the sales team yesterday.

The session was very well received and the feedback from the team could not have been more positive. […]

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Sales Training Workshops

Customer Service | Sales and Management

Nothing happens until someone sells something. That was the theme of today’s sales training workshops at General Insurance Distribution in Warrington. The product is insurance based but the principles of sales remain the same. People connect and buy from people who show empathy and a belief and conviction in what they sell. […]

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Managing Customers

Customer Service | Sales and Management

Managing Customers and their expectations. Simple but effective tips: […]

Take Responsibility…

Listen!

Show Empathy…

Ask questions and probe the answers to clarify detail.

Complaints – Apologise profusely if you’re at fault and deal with it!

Never guarantee what you can’t deliver.

Always under promise and over deliver!

Speed is the key!

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Business advice for budding entrepreneurs and industry leaders

Making sense of the business world isn’t easy. You’ll need business advice and guidance from all avenues to succeed and that’s where Laurence Winmill and his blogs come in!

With advice for every budding business person and established company owner, you’ll find all you need to move forward right here. Our business blog draws on Laurence’s experience as a business coach, entrepreneurship mentor, motivational speaker and conference facilitator to ensure you have the support you desire and deserve.

Laurence has already assisted organisations throughout the UK and beyond with his services, including Legrand, National Association of Interior Specialists (now the Finishes and Interiors Sector or FIS), Dunelm, Investors in People, Institute of Sales and Marketing Management (ISMM), Swansea City Football Club, Stoke City Football Club, Procter & Gamble, Marsden Grant International and Kellogg’s.

Laurence’s work as a business consultant and keynote speaker is particularly renowned. He actively helps business owners and organisations to make the right choices to drive growth and build strategy for sustained success. Laurence also travels extensively as a keynote speaker, talking about his experiences as a business leader and entrepreneur.

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